Return & Refund Policy

Return & Cancellation Policy

A. Right of Cancellation

Introduction

Customers have the right to cancel their order under the following conditions. This right applies only to consumers, meaning individuals purchasing for personal use and not for business or resale purposes.

Right to Cancel

You have the right to cancel this contract within 14 days without providing a reason.

The cancellation period is 14 days from the date you (or a third party designated by you, who is not the carrier) receive the last item of your order.

To exercise your right of cancellation, you must inform us ([Your Company Name], [Your Address], Email: [Your Email]) by providing a clear statement (e.g., a letter sent by mail or email) regarding your decision to cancel this contract. You may use the attached cancellation form, but it is not required.

You may also complete and submit the cancellation form electronically on our website: [Insert URL]. If you use this option, we will promptly confirm receipt of your cancellation via email.

To meet the cancellation deadline, you only need to send the notice before the cancellation period expires.

Consequences of Cancellation

If you cancel this contract, we will refund all payments received from you, including standard delivery costs (excluding any additional charges resulting from a shipping method other than our lowest-cost standard option), without undue delay and no later than 14 days from the date we receive your cancellation notice.

Refunds will be issued using the same payment method you used for the original transaction, unless we agree otherwise. No fees will be charged for this refund. We may withhold reimbursement until we receive the returned goods or proof that they have been shipped, whichever is earlier.

You must return the items within 14 days of informing us of your cancellation. The return is considered timely if the items are sent before the deadline expires.

You are responsible for return shipping costs.

You will only be liable for any loss of value if the product has been used beyond what is necessary to check its quality, features, and functionality.

Exemptions from Cancellation

The right to cancel does not apply to:

  • Custom-made or personalized products.
  • Sealed products that cannot be returned for health or hygiene reasons, if their seal has been broken after delivery.

General Notes

  1. Please return items in their original packaging with all accessories to avoid damage. If you no longer have the original packaging, ensure proper protection during shipping.
  2. Do not send items without prepaid postage.
  3. The above recommendations are not mandatory for valid cancellation but help ensure smooth processing.

B. Cancellation Form

If you wish to cancel your contract, please complete and return this form.

To:
[Your Company Name]
[Your Address]
[City, State, ZIP Code]
Email: [Your Email]

I/we () hereby cancel the contract for the purchase of the following goods/services ():

Ordered on () / Received on ():

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if sent on paper):

Date:

(*) Delete where not applicable.